Política de envío

SHIPPING POLICY

NW Quail Farm ships different types of products using shipping methods and schedules appropriate for each product category. Processing and shipping times vary depending on the products ordered, availability, weather, holidays, and carrier schedules.

ORDER PROCESSING

Orders are processed as quickly as possible. Processing time is not the same as carrier transit time.

Shipping estimates displayed at checkout represent estimated carrier transit times after an order has been shipped and do not necessarily include order processing time.

Orders containing multiple products may be shipped in separate packages or on different days when necessary.

HATCHING EGGS

Hatching eggs are generally shipped Monday through Wednesday to reduce the possibility of packages being held by carriers over the weekend.

Hatching eggs are perishable biological products. Shipping and handling conditions after the package leaves our facility can affect hatchability.

Customers should inspect shipments upon arrival and follow the instructions and claim requirements applicable to their order.

Any Premium Hatch & Shipping Assurance or other shipping/hatch protection purchased with an order is governed by the terms applicable to that program.

BALUT EGGS

Balut egg orders are scheduled according to incubation and shipping requirements and may only ship on designated days.

Because these eggs require preparation and incubation before shipment, they are not subject to the same processing schedule as standard merchandise.

FROZEN & PERISHABLE PRODUCTS

Frozen products are generally shipped Monday or Tuesday to reduce the risk of packages being held in transit over a weekend.

Frozen shipments may use expedited shipping services based on destination and product requirements.

Customers should make arrangements to receive and properly store frozen or perishable shipments promptly upon delivery.

If a frozen or perishable shipment arrives damaged, spoiled, or otherwise unusable, contact NW Quail Farm promptly at sales@nwquailfarm.com and provide photographs of the product, packaging, shipping box, and shipping label.

Do not discard damaged merchandise or packaging until we advise whether it is needed for a carrier or insurance claim.

LIVE BIRDS

Live birds are available for local pickup only unless expressly stated otherwise on the applicable product page.

Pickup dates and times must be arranged or confirmed with NW Quail Farm.

STANDARD MERCHANDISE & SUPPLIES

In-stock non-perishable merchandise and supplies are normally processed as quickly as possible during regular business days.

Processing times may vary based on order volume, product availability, quantity ordered, weekends, and holidays.

PREORDERS, SPECIAL ORDERS & THIRD-PARTY FULFILLED PRODUCTS

Preorders, special orders, factory-direct products, made-to-order products, and products fulfilled by third-party suppliers have different processing and delivery timelines.

Estimated production, availability, shipping, and delivery dates are estimates unless expressly guaranteed in writing.

Delays may occur because of manufacturing, supplier availability, freight transportation, customs, carrier operations, weather, or other circumstances outside the direct control of NW Quail Farm.

Some products may ship directly from a supplier or fulfillment partner rather than from our Washington facility.

SHIPPING RATES

Available shipping services and rates are displayed at checkout based on the products ordered, destination, package characteristics, and available carrier services.

An expedited shipping service refers to the carrier transportation service after shipment and does not necessarily shorten order processing or production time.

MULTIPLE PACKAGES

An order may be shipped in more than one package.

Packages from the same order may receive separate tracking numbers and may arrive on different days.

TRACKING

When tracking information is available, it will be provided after the applicable shipment has been prepared and the shipping label has been created.

A tracking number or label-created status does not necessarily mean the carrier has already received the package.

Carrier tracking information and estimated delivery dates may change while a shipment is in transit.

DELIVERY DELAYS

Once a shipment has been accepted by the carrier, delivery may be affected by weather, holidays, transportation disruptions, carrier delays, or other circumstances outside our direct control.

We will reasonably assist customers with carrier issues, but carrier delivery estimates are not guaranteed by NW Quail Farm unless we have expressly provided a written delivery guarantee.

DELIVERED PACKAGES

If carrier tracking shows a package as delivered but you cannot locate it, please check the delivery location, household members, neighbors where appropriate, and any location where the carrier may have left the package.

Contact us promptly if the package still cannot be located.

A package showing as delivered may require a carrier investigation before a replacement, credit, or refund can be considered.

INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Additional shipping costs resulting from an incorrect, incomplete, or undeliverable customer-provided address may be the customer's responsibility where permitted by law.

If you notice an address error, contact us immediately. We cannot guarantee that an address can be changed after an order has entered fulfillment or shipped.

REFUSED & RETURNED SHIPMENTS

Refusing delivery does not automatically cancel an order or qualify the order for a refund.

Returnable merchandise that is refused or returned to sender will be handled according to our Refund, Return & Cancellation Policy.

Original shipping charges, return shipping charges, and applicable restocking fees may be deducted from an eligible refund where permitted by law.

Perishable, Final Sale, custom, special-order, or otherwise non-returnable products may not qualify for a refund if delivery is refused or the shipment is returned to sender.

DAMAGED SHIPMENTS

Please inspect your shipment promptly after delivery.

If merchandise arrives damaged, contact us promptly at sales@nwquailfarm.com.

Please include your order number and photographs of the damaged merchandise, shipping box, shipping label, and packaging materials when applicable.

Keep all merchandise and packaging until we advise whether they are needed for a carrier or insurance claim.

SHIPPING RESTRICTIONS

Certain products may be restricted from shipping to particular locations because of agricultural regulations, carrier restrictions, product requirements, or applicable law.

NW Quail Farm reserves the right to cancel or modify an order that cannot legally or reasonably be shipped to the requested destination.

CONTACT US

Questions about shipping or an existing shipment can be directed to:

NW Quail Farm
Email: sales@nwquailfarm.com
Phone: (509) 361-9614
Moses Lake, Washington
United States